Q. What is the Christmas Club?
A. The PAK’nSAVE Christmas Club lets you set aside funds throughout the year that can be spent at any PAK’nSAVE supermarket from December to February. To make your money go even further whatever you pre-purchase will earn you bonuses in the form of extra funds.
You decide what you want to buy with your funds at the end of the year. They can be spent on any item in store. You will also be invited to a members’ Christmas Club event with super specials available on a range of festive fare.
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Q. How do I join the Christmas Club?
A. Apply
to join Christmas Club at any PAK’nSAVE; simply ask for a registration
form on your next visit. You will be issued with a temporary card on
the spot so that you can start your Christmas Club immediately. Once
you register your details at the store you will be sent a personalised
plastic card.
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Q. How do I pre-purchase funds?
A. You
can purchase funds at the checkout any time you are in the store. As
well you can set up an automatic payment to the Christmas Club to
purchase funds regularly throughout the year.
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Q. Are my funds guaranteed?
A. PAK’n
SAVE Christmas Club funds are held in a secure account and guaranteed
by Foodstuffs Wellington. However if your Christmas Club card is lost
or stolen your individual funds cannot be reimbursed unless you notify
us immediately.
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Q. How do I know what my balance is?
A. Once you receive your personalised plastic Christmas Club Card you can check your balance by going online at www.paknsave.co.nz, or phoning 0800 PK XMAS (0800 75 9627). Funds purchased during the year are added to your balance overnight. Purchases made with your Christmas Club from December to February will be immediately deducted from your balance.
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Q. How do I redeem my funds?
A.
Your Christmas Club Funds can be redeemed for goods in store from December to February by presenting your personalised Christmas Club Card when you make your purchase. If you have insufficient funds on your card to complete a purchase a docket showing your current balance will print out at the checkout. You can then use those remaining funds and make up the difference with another payment type to pay for your purchases.
Any amounts stored on your card which you do not spend from December to February will be carried over to the next year.
Christmas Club cards are not a credit or charge card and cannot be exchanged for cash.
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Q. How do I receive bonuses?
A.
Every time you purchase funds a bonus value is calculated, this will then be added to you account for redemption from December to February. See below for bonus examples and dates
Added Christmas Club funds in:
December to February $4.65 = $5.00
March to May $4.70 = $5.00
June to July $4.75 = $5.00
August to September $4.80 = $5.00
October to November $4.85 = $5.00
Note:
Funds added to your account within the above dates will be subject to
the bonus allocation for that month only. Bonuses will be calculated as
a proportionate percentage of the paid amount; E.g. $5 added in January
will equate to $5.38 in Christmas Club account.
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Q. What about lost or stolen cards?
A.
If you lose your card or change your contact details you must let us know immediately by ringing 0800 PK XMAS (0800 75 9627) or logging on to www.paknsave.co.nz.
You are entirely responsible for the security of your card, and we will not reimburse you for any unauthorized use of your card. Foodstuffs Wellington will not be liable to you in any circumstances for any loss or damage you incur in connection with your Christmas Club.
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Q. What about cancellation of membership?
A.
If you change your mind you have 7 days from the date of joining to cancel membership of your Christmas Club and obtain a refund of any amounts you have deposited. You will need to visit your PAK’nSAVE store Service Desk to arrange cancellation. A refund of any amounts you have in your account will then be made to you. Cancellation of membership for hardship cases will be considered on application to the store manager. Bonus value will not be refunded where the member cancels their membership.
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